Refund Policy

Our Return and Refund Policy was last updated 22 March 2024

Thank you for shopping at jaaduse.com.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Jaadu SE

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to jaaduse.com, accessible from https://jaaduse.com

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 24 Hrs without giving any reason for doing so.

• iZone Digital India Pvt Ltd (referred to as "iZone") ensures the procurement, storage, and sale of high-quality products under optimal conditions.
• We collaborate with trusted logistic partners to ensure the safe delivery of all products to you.
• In the unlikely event that you receive a product with slight damage (functional, cosmetic, or transit-related), a manufacturing defect, or a dead-on-arrival product, iZone and/or its logistic partner will address the issue on a case-by-case basis.
• Cancellations considered within 24 hours of order placement; after 24 hours, a 3% deduction applies.
• Orders under Same Day Delivery category not eligible for cancellation.
• No cancellations for products obtained on special occasions like Pongal, Diwali, Valentine’s Day, etc.

• No cancellation allowed for orders under the affordability program with cashback or EMI options.
• These terms apply to products obtained from iZone Digital India Pvt Ltd.
• Please note: Logistics charges and transaction fee will be deducted

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email: info@jaaduse.com

We will reimburse you no later than  days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• Please inform us within 24 hours of delivery if you receive a damaged or defective product.
• Products/items should be UNUSED. 
• The goods are in their original packaging, and products should be returned in their original packaging along with the original price tags, labels, and invoices.
• We recommend packaging return items securely to prevent further damage during transit.
• The Delivery Executive will refuse to accept the return if any of the above conditions are not met.
• Acceptance of return will be considered only post final approval from our product team.
• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

IZONE DIGITAL , Shop No. 10, Ground Floor, Kuber Complex, Opp. Laxmi Industrial Estate , New Link Road, Andheri West, Mumbai - 400053

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: info@jaaduse.com +91-9326801058